Airtel offers relief measures to flood-affected customers in Andhra Pradesh and Telangana, including free data, unlimited calling, and bill payment extensions.

In light of the severe flooding impacting parts of Andhra Pradesh and Telangana, Airtel is stepping forward to assist its customers facing difficulties due to the natural disaster. The company has announced a series of relief measures to help individuals stay connected during this trying time.

Easing the Burden for Prepaid Customers

Complimentary Data and Calls: Prepaid customers who are unable to recharge their mobile plans due to the floods will receive 1.5 GB of free mobile data per day, along with unlimited calling benefits. This support will be available for a duration of 4 days, helping individuals stay connected with loved ones and access essential information.
Extended Validity for Prepaid Homes: Airtel is also extending the validity of Prepaid Homes connections for affected customers by 4 days. This ensures that those relying on Airtel’s home Wi-Fi services can continue to do so without interruption, even if they face challenges in recharging their plans.

Flexibility for Postpaid Customers

Delayed Bill Payments: To alleviate financial concerns during the floods, Airtel is offering a 7-day extension on bill payment due dates for both Postpaid mobile and Postpaid Homes customers. This allows individuals to focus on their immediate needs without worrying about service disruptions due to late payments.

Network Resilience and Restoration

Despite facing significant challenges due to power outages and disruptions in fuel supply chains, Airtel’s network teams and partners are diligently working to maintain network operations. The company recognizes the critical role of communication during emergencies and is committed to ensuring that its network remains operational to support affected communities.

Airtel’s Commitment to its Customers

Airtel’s proactive response to the floods in Andhra Pradesh and Telangana underscores its dedication to its customers. By providing free data, extending validity periods, and offering flexible payment options, the company is actively contributing to relief efforts and helping individuals stay connected during this difficult period.

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