Delhivery, a leading logistics provider in India serving over 33,000 businesses, has partnered with Truecaller to improve communication and safety for its customers. By integrating Truecaller’s Verified Business Caller ID solution, Delhivery aims to address challenges such as missed calls and improve trust and transparency in its customer interactions.
Building Trust and Transparency with Verified Caller ID
Truecaller’s Verified Business Caller ID solution allows businesses to display their company name, logo, and verification tick on outgoing calls. This helps customers easily identify legitimate calls from Delhivery, increasing trust and reducing the likelihood of calls being ignored or rejected. This is particularly important for Delhivery as it handles deliveries for major brands like Nykaa and Flipkart, where maintaining transparency with the end customer is crucial.
Enhancing Communication with Contextual Call Reasons
Delhivery is also leveraging Truecaller’s Call Reason feature to provide customers with more context about the purpose of their calls. By using Truecaller’s dynamic APIs, Delhivery can personalize call reasons for each delivery request, ensuring that customers understand why they are being contacted. This personalized approach is essential for a logistics provider handling deliveries for multiple brands, as it helps ensure clear and relevant communication with each customer.
Improving Efficiency and Reducing Fraud
This partnership is expected to improve efficiency for Delhivery by reducing the number of missed calls and ensuring that deliveries are completed smoothly. Additionally, the Verified Business Caller ID solution helps protect customers from fraud and scams by clearly identifying legitimate calls from Delhivery.
Statements from Delhivery and Truecaller
“Our strategic partnership with Truecaller is a step towards ensuring efficiency and trust for our clients and their customers,” said Kapil Bharati, CTO at Delhivery. “The Truecaller Verified Business Caller ID solution helps us provide a better experience to our customers and our delivery executives, while reducing the risks of fraud and spam.”
Priyam Bose, Global Head GTM & Developer Products at Truecaller, added, “At Truecaller, we are dedicated to facilitating communication safety and efficiency for businesses. Our Verified Business Caller ID solution is designed to build trust, enabling customers to recognise legitimate calls and provide significant value and protection to consumers. We are ecstatic to collaborate with Delhivery, as the partnership aligns with our commitment to enhancing the customer experience and providing secure communication across the logistics ecosystem.”
A Shared Commitment to Customer Communication
The collaboration between Delhivery and Truecaller highlights their shared commitment to improving customer communication and safety within the logistics sector. By implementing Truecaller’s solutions, Delhivery is taking significant steps to enhance trust, transparency, and efficiency in its interactions with customers.
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