Zoom Video Communications, Inc. has significantly expanded its presence in the Indian market with the introduction of Zoom Phone, a cloud-based phone service that is the first of its kind to be licensed by the Department of Telecommunications (DoT) in India. This launch marks a major milestone in unified communications, offering businesses a powerful and flexible solution to streamline their communication needs.
Zoom Phone: A Localized and Feature-Rich Solution for Indian Businesses
The rollout of Zoom Phone begins with native India phone numbers available in the Maharashtra Telecom Circle (Pune), with plans to rapidly expand to other key business centers including Karnataka (Bangalore), Tamil Nadu (Chennai), Andhra Pradesh (Hyderabad), Mumbai, and Delhi. This localized approach demonstrates Zoom’s commitment to providing a tailored service that meets the specific needs of the Indian market. This launch is the culmination of Zoom India’s efforts to establish dedicated domestic infrastructure and comply with regulatory requirements following the acquisition of the Unified License with Access — All/PAN India and Long Distance licenses from the DoT in April 2023. This achievement underscores Zoom’s dedication to delivering a trusted and compliant service that empowers businesses in India.
Zoom Phone: Transforming the Way Businesses Communicate and Collaborate
Zoom Phone offers a comprehensive suite of features designed to enhance productivity, improve collaboration, and elevate the customer experience. Key features that benefit businesses include:
- Seamless Integration with Zoom Workplace: Zoom Phone seamlessly integrates with Zoom Workplace, Zoom’s open collaboration platform, creating a unified environment for all communication needs. This integration streamlines workflows and enhances productivity by consolidating various communication channels into a single platform.
- Advanced Call Management: Zoom Phone provides a robust set of call management features, including call forwarding, call transfer, call recording, and voicemail transcription. These features provide businesses with the flexibility and control they need to manage their communications effectively.
- Enhanced Mobility: With Zoom Phone, employees can make and receive calls from any device, including desktops, laptops, and mobile phones. This mobility empowers employees to stay connected and productive regardless of their location, supporting the growing trend of hybrid work environments.
- AI-Powered Features: Zoom Phone leverages the power of AI to enhance productivity and streamline communication. Features like post-call summaries, voicemail prioritization, and voicemail task extraction allow employees to focus on critical tasks and make informed decisions.
- Global Reach with Local Support: Zoom Phone provides global native coverage in 50 countries and territories, enabling businesses to connect with customers and partners worldwide. The service also offers local support, ensuring that businesses in India receive dedicated assistance and guidance.
Zoom Phone: Empowering Businesses in the Era of Digital Transformation
The launch of Zoom Phone in India comes at a time when businesses are increasingly adopting cloud-based solutions to enhance agility, scalability, and cost-efficiency. Zoom Phone addresses this need by providing a secure, reliable, and feature-rich platform that empowers businesses to modernize their communications infrastructure and embrace the future of work.
By offering a localized service that adheres to regulatory requirements and integrates seamlessly with existing workflows, Zoom Phone is poised to revolutionize business communications in India.
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